Frequently Asked Questions (FAQ)

Here are some of the most commonly asked questions we receive here at Five Star Store It – Westland. If you have a question that is not covered in the FAQ, simply give one of our friendly site managers a call and they will be happy to help you!

What is self storage?

Self storage is an affordable and convenient way to store everything from a breadbox to an RV and everything in between! Renting a self storage unit is a bit like renting your own personal garage. You can rent any size you need and only you will have the keys to your storage unit.

What size storage unit do I need?

View our handy size guide to get an idea of the various storage unit sizes we offer. If you need additional help in determining which size of storage unit is right for your needs, feel free to give our professional facility manager a call and they will be happy to assist.

How long do I need to rent the storage unit for?

At Five Star Store It – Westland, our leases are month-to-month so you may rent a storage unit for as long as you like. We also offer prepayment discounts if you know that you will be needing the storage unit for a while.

What sort of identification is required for renting storage?

You must be 18 years of age or older, and you will need to provide a state-issued ID card, driver’s license, passport, or military ID in order to rent a storage unit. If you are storing a vehicle, you might also be required to produce a title for the vehicle in order to prove ownership.

What is climate-controlled storage?

This means we provide a reasonable level of heating and/or cooling for the storage unit in order to protect your items from extreme temperatures. Specific temperature settings may vary.

Do I need insurance?

Yes. You will need to provide insurance for your stored items. We offer an affordable insurance policy, or you can purchase coverage through your own insurance carrier.

Do I provide my own lock?

Yes, you will need to provide your own lock for the storage unit. We recommend that you purchase a disc lock or other high security lock. We carry this style of lock for sale in the rental office.

When and how can I access my storage unit?

You may access your storage unit during the gate hours which are posted online and at the facility. We have an electronic access control system which requires use of a personal pin number to gain access to the facility. Please note that if you are late on making a rental payment, access to the facility may be denied.

What’s the difference between indoor, outdoor and drive-up units?

Indoor units are usually accessible only by entering a building and traveling down a hallway. Outdoor units, also called drive-up units, are typically ground-level storage nits with a door that opens directly outdoors.

What is the difference between a roll-up door & a swing door?

A roll-up door works just like an overhead garage door. You lift the door upward from the ground and it rolls up inside of the ceiling area of the storage unit. This style of door typically offers a wider area to move your items into the storage unit. A swing door works like a standard pedestrian door in your home and is usually only found on smaller storage unit sizes.

Do you offer car, boat, motorcycle or RV storage?

We offer indoor or outdoor parking for vehicles such as boats, cars or RV’s. Please see the store manager for details and restrictions.

Do you carry boxes or other packing supplies?

We carry a large selection of moving boxes and packing supplies. Ask the store manager about bulk purchases!

How can I make my storage rental payment?

We offer several convenient ways to make your storage rental payment. You can pay online via our website, or pay via phone or in person at the rental office. We also offer a kiosk on site where you can pay your bill or even rent a storage unit.